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The Central Bank of Costa Rica’s claim service addresses any complaints filed by clients of those entities that are part of the National System of Electronic Payments, SINPE, involving their interests and rights acquired by law, and resulting in any alleged non-compliance with current legislation by the entities in question. This is all in the interest of protecting clients, good practices and financial customs, in keeping with the basic principles of the Bank International of Payments (BIS).

Inquiries on applicable rules on transparency and protection to clients are also addressed, as well as any existing lawsuits regarding the exercise of a client’s rights.

Please note that before filing a claim with BCCR, you should file it with your financial entity in keeping with its own mechanisms. If your case were not addressed or if the solution provided were not satisfactory, you may submit your claim to BCCR, according to the procedure subsequently explained.​