Central Bank of Costa Rica’s claim service addresses any complaints filed by
clients of those entities that are part of the National System of Electronic
Payments, SINPE, involving their interests and rights acquired by law, and
resulting in any alleged non-compliance with current legislation by the
entities in question. This is all in the interest of protecting clients, good
practices and financial customs, in keeping with the basic principles of the
Bank International of Payments (BIS).
on applicable rules on transparency and protection to clients are also
addressed, as well as any existing lawsuits regarding the exercise of a
that before filing a claim with BCCR, you should file it with your financial
entity in keeping with its own mechanisms. If your case were not addressed or
if the solution provided were not satisfactory, you may submit your claim to
BCCR, according to the procedure subsequently explained.
Región de Acordeón
financial entities for addressing claims
you didn’t file your claim properly in the first instance with the
financial entity, following is a list of officials responsible at each
entity for addressing your claim.
of Contacts by entity (Spanish)
you would like more information on how to file a claim with your
financial entity at the cash claiming service please click here
Address: PO Box 10058-1000
numbers: (506) 2243-3525 / (506) 2243-3759 / (506) 2243-3660
Hours: 9:00 a.m. -5:00 p.m., Mon-Fri.